Refund & Cancellation Policy

1. What you are buying

Astropraman sells prepaid credit packs. One credit allows you to ask one AI astrology question grounded in your birth chart. Credits are a digital service, delivered to your account immediately after a successful payment. There is nothing physical to ship, so no shipping or delivery charges apply.

2. Cancellation

Credit packs are one-time purchases, not subscriptions. There is no recurring billing and nothing to cancel — we never charge your payment method again unless you choose to buy another pack. You may stop using Astropraman at any time.

3. Refunds on unused credits

If you have not used any credits from a purchase, you may request a full refund of that purchase within 7 days of the transaction. Write to us through the contact page with the email address on your account and the approximate date of purchase.

Approved refunds are returned to the original payment method. Depending on your bank, the amount typically appears within 5–7 working days.

4. Credits already used

Credits that have been used are non-refundable. Each question invokes AI processing that we pay for at the moment you ask it, so that cost cannot be recovered once an answer has been generated.

If you have used part of a pack, the used credits are non-refundable, and we may at our discretion refund the unused remainder on a pro-rata basis within the same 7-day window.

5. Failed questions are never charged

If a question fails for a technical reason and no answer is produced, no credit is deducted. Our system reserves a credit before generating an answer and automatically returns it when generation fails, so a failure costs you nothing.

If you believe a credit was deducted in error, contact us with the approximate time of the question and we will restore it.

6. Credits do not expire

Purchased credits remain on your account until you use them. They carry no expiry date. Credits have no cash value beyond the refund terms described above, and cannot be transferred between accounts.

7. Duplicate or unrecognised charges

If you were charged twice for the same pack, or you see a charge you do not recognise, contact us and we will investigate and refund any duplicate promptly.

8. How to reach us

All refund and cancellation requests go through the contact page. We aim to respond to every request within 3 working days.